RSS Feed
Univision/Galavision contract renegotiated; channel restoration notice.
Posted by Brad Shows on 01 August 2018 11:56 AM

Americable was able to reach an agreement to extend the contract for Univision & Galavision late last night.

Since we did pull the channel off the air at midnight last night and restored the programming at approximately 8:30am this morning, both channels were off the air for a total of 8.5 hours. Although the contract states that credits will be issued for outages 24 continuous hours or greater, our policy has always been to issue credits for outages of 12 continuous hours. While this outage was only 8.5 continuous hours, we will be issuing a credit to all Cable Television subscribers for one day on a per channel proration.

We apologize for the interruption in service and will be sending out an email advising Cable TV customers of the updated status and associated credit.

Very Respectfully,
James A. Smith, II
Americable International Inc.
Americable Intl. Japan, Inc.


Help Desk Software by Kayako Fusion