One day credit for Internet Service Outage
Posted by Steven G on 09 July 2018 03:31 PM
At 0355 on July 7, 2018 Americable received notice from our Internet circuit provider NTT Communications that there was an issue with the internet circuit from Iwakuni to the Osaka POP (Point of Presence). Osaka is the local POP where intent routes to the World Wide Web. It was discovered that they had an issue with the circuit due to the severe weather in the region and were not able to establish a repair time frame.
While the severe weather impeded a quick repair action on the circuit, NTT Communications was able to repair the circuit and the internet was operational at Iwakuni and Sasebo at 1600 on July 8, 2018.
Even though the service was caused by an act of nature and not out for over 24 hours, Americable will be issuing a one day refund for the inconvenience caused to our customers.
Thank you for your continued patronage.
James A. Smith, II
Americable Intl Japan, Inc.