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Apr
17
Americable provider router update maintenance - (24 April 2018)
Posted by Mo Hawkins on 17 April 2018 08:26 AM

Dear Americable Customers,

Americable’s service provider will be conducting maintenance work on their router for our Internet circuit, which provides service to Yokosuka, Ikego and Atsugi. As a result, those areas will experience a loss of Internet service during the maintenance window. Although the maintenance window from the circuit provider is six hours, we expect our circuit to be down for a maximum of 120 minutes during this period.

This maintenance will only impact Internet service in Yokosuka, Ikego and Atsugi.

Maintenance Time:

Start: 24 April 2018, Tuesday 0100 JST

End: 24 April 2018, Tuesday 0700 JST

 

Affected Customers: Yokosuka,

Ikego and Atsugi customers

Maintenance Type: Americable service provider maintenance Yokosuka, Ikego, and Atsugi residents will experience loss of Internet service during the maintenance window. Please do not adjust settings on your computer equipment during this period.

We apologize for the inconvenience and appreciate your patience. If you have any questions about this circuit outage please call 241-2288 and press 2 during the recording.

Sincerely,

Americable Int'l. Japan

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NOTE: If you experience networking issues after the outage period, please reboot ALL equipment including your router and computer in sequence.

1) Power off all equipment. To power off the modem unplug the modem power supply.

2) Plug in the modem power supply; wait for the modem's 4 green lights come back on.

3) If you have a router, turn it on if not go to 4.

4) Power on computer.

5) Test the connection by going to a web page.

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