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Knowledgebase : Frequently Asked Questions
     
Hulu Geo-Restriction Error As of Feb 19, 2018, Americable was informed by Hulu that our IP addresses are now 100% whitelisted. If while accessing Hulu, you have an issue about geo restriction. Please contact Hulu via your Hulu Account email. On ...
Try adjusting your streaming settings. Netflix by default will come in Auto which means if the video is HD quality, it will use the data amount for HD which is about 3 Gb an hour, 7 Gb for 4k streaming. Setting it to Low is 300 Mb an hour while Medium ...
Many customers who happen to get issued a 10.x.x.x IP address from Americable experience an issue with the Xbox one that gives them a "Strict NAT" error. Below is a link to help resolve the issue. http://forums.xbox.com/xbox_forums/xbox_support/f/9/...
The differences between 2.4 Ghz and 5Ghz frequencies are range or distance and their data rate. 2.4Ghz can reach farther but offers less data rate. 5 Ghz provides faster data rates but has less range. Therefore, 5Ghz should be used when you are close t...
AMERICABLE ACCEPTABLE USE POLICY FOR HIGH - SPEED INTERNET SERVICES [1] Links: ------ [1] http://americablejapan.net/docs/AcceptableUsePolicy2018.pdf
_YES._ _To transfer your services, your current Americable account must be inactivated. All equipment previously issued to you must be returned to your current Americable office before moving. Once you have moved to your new residence, please visit ...
No, per our franchise agreement, you are only authorized to use our modems. This allows us to maintain better control of the modem and keep it up to date.
_YES._ _Provided your room mate already has access to your Americable Web Access Login, he/ she can make a onetime payment online._
_YES AND NO._ _Only owners of personal accounts will be able to update the credit card information. Spouses are the exception and can update the account with their credit card information. However, in the event that the spouse would like to update t...
_YES._ _Technically, anyone can return your equipment to our Customer Service Office but it is not recommended. If the equipment is damaged or destroyed while in someone else's possession, you will be liable for the cost of repair or replacement of ...
_NO._ _To acquire Americable services, the sponsor or spouse is only required to provide a valid government/ military issued photo ID. If possible, the memorandum from housing issued upon housing designation._
_NO._ _For both requests, just stop by your local Customer Service Office. Upon activation of services, you will be issued the equipment needed to start service. To inactivate your Americable service, you must return all equipment and settle your ba...
_You may terminate your service at any time by visiting your local Americable Customer Service Office. Inactivation will be granted immediately once all equipment is returned and balances are settled. If the equipment is damaged, destroyed, lost or sto...
The username is the email address you used to sign up from Americable. If you forgot the email address you used, you can contact the Americable office during normal working hours or technical support after hours and we will assist you in remembering yo...
_ NO._ _Americable cannot offer services off base. You can look into the MyAFN.net dish for TV and you can contact your housing office with assistance on getting internet from off base providers. _
No. Americable Internet service is a best-effort service. While we set the modem speeds according to these speeds the actual speeds are dependent on various conditions such as network congestion, capacity of computers, routers and loading of servers, e...
_No._ _You are not able to transfer your current services to your roommate; however, you are able to transfer your equipment. In order to do so:_ * _You and your roommate must go to your local Americable Customer Service Office to confirm the ch...
Streaming and gaming systems use the most data, but both can be managed depending on what you do. Streaming depends on the service you subscribe too and what you have the playback settings set to. Most typical playback settings are Low 0.3gb (300mb), M...
_All phone calls are monitored and recorded for quality assurance. To protect our customers from the compromise of any sensitive information, we prohibit the exchange of credit card numbers and expiration dates over the phone. For customer convenience,...
Buffering in reference to streaming video happens all the time. Buffering is while you are watching your program or movie, there is a download happening in the background which is storing data for you to watch. The issue is when your program catches up...
This question is in reference to Kodi which allows you to add 3rd party plugins to get free movies and TV shows all over the world (also known as pirated content). Most sites will reference a VPN connection to hide your connection. A VPN connection res...
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